Mobile Banking FAQ

Have Questions? We Have Answers!

If you have any questions about Peoples mobile banking, please take a look at the following questions and answers. As always, if you need further assistance, you can call a Peoples Banker for help!
An angled iPhone displaying the Peoples Bank mobile app

Q. What are the restrictions on the type of mobile devices that can be used to access accounts?
Peoples mobile banking works with any web-enabled mobile phone device whose network allows secure SSL traffic.

Q. What functions can I perform from my mobile device?

  • View transaction history
  • View account balances
  • Transfer funds between accounts
  • Pay bills to existing payees
  • View alerts

Q. How do I know if my transfer or bill payment was entered successfully?
Each time you make a transfer or bill payment, a confirmation text message will be sent to your mobile device.

Q. What happens if I lose my mobile device?
Because your account information is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your mobile settings and make any changes to the wireless provider and/or phone number.

Q. What happens if I lose communication/signal during a transaction?
When you complete a transaction from your mobile device (bill payment, funds transfer, and so on) you will receive an SMS text message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process. If the signal fades too much or is lost completely you may be required to log back into mobile banking.

Q. How many transactions can I view?
You will be able to view 15 days worth of transaction history on your mobile device.

Q. Can I use any mobile device to access my accounts?
Yes. You can access your Peoples Bank accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the device entered when enrolling for mobile banking, not any device from which you perform a transaction.

Q. Can I add a new bill payment payee via mobile banking?
No. You can add payments only to payees already established through online banking.

Q. How do I delete or change a bill payment that I set up through my mobile device?
You must log in to online banking and delete or make changes to a payment.

Q. When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why?
Check your phone’s settings to make sure you don’t have alpha-only enabled on the keypad.

Q. What if I can’t get my mobile device to work with Internet banking?
There are a number of reasons that you may experience trouble accessing the mobile version of Internet banking on your phone. To use the mobile version, your phone will need to meet the following minimum requirements:

  1. You must first enroll through traditional Internet banking before you can gain access.
  2. Your mobile device must be web-enabled.
  3. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)