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Safety & Security
At Peoples Bank your safety is our priority. We wouldn’t be banking unusual if we didn’t go above and beyond to protect you, your identity and your assets. You are a valuable partner in our fraud prevention efforts. Please alert us as soon as possible if you observe any suspicious activity on your account and be proactive if you suspect a phishing scam (read more below regarding phishing). We appreciate your continued trust in us.
To report a lost or stolen debit card: Call (866) 546-8273
To report fraud or suspicious activity on your account: Contact your local branch
To report a phishing scam: firstname.lastname@example.org.
Q: What is phishing?
A: Phishing is usually a two-part scam. Part I: email. Fraudsters, also known as phishers, send email to a wide audience that appears to come from a reputable company. This is known as a phish email. In the phish email are links to spoof websites. Part II: spoof websites. Websites that spoof or imitate a reputable company’s website are known as phish sites. Fraudsters hope to convince victims to provide their personal information by using clever and compelling language in their phish emails and spoof websites.
Q: I received a phish email. Does this mean my identity had been compromised?
A: No. Receiving a phish email claiming to be from Peoples does not mean your identity has been compromised. Phish emails claim to come from various reputable companies.
Q: What if I entered my personal or account information through a suspicious website or telephone number?
A: Call your local Peoples location to speak with your Personal Banker
Q: What if I clicked on an email link to a spoof Peoples website, or received a suspicious text message, and did not give away any of my personal information?
A: For email, make sure your anti-virus software is current and your operating system and browser are updated with current security patches. Some spoof sites contain viral elements so you should verify that you did not download any viruses. Also, delete the email and if you receive other phish emails, report them as well. For suspicious text messages, delete the message from your inbox.
Q: How do I determine if an email is legitimate?
A: Peoples will never request you to send personal information via email. Always use your browser to visit the Peoples website by typing in our URL. If you are familiar with email headers, you can use your email application to check the headers and make sure Peoples is indeed the sender. If in doubt, delete the email.
Q: How was my email address located?
A: Fraudsters locate email addresses from many places on the web. They also purchase email lists and sometimes guess email addresses. Fraudsters generally have no idea if people they send phish emails to are Peoples customers or not. They hope a percentage of the phish emails they send will be received by Peoples customers. Be sure to keep your operating system and browser updated with current security patches.