Source: Monigle Associates, Inc.
Taking Brand Purpose to the Bank
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At Peoples, we believe the confidentiality and protection of guest information is one of our fundamental responsibilities. Unlike many other businesses these days, we won’t sell our Guest list to anyone. While information is critical to providing quality service, we recognize that one of our most important assets is our guest’s trust. Thus, the safekeeping of guest information is a high priority at Peoples.
Peoples collects non-public personal information about you from the following sources:
Many commercial websites use a technology called “cookies” to provide you with tailored information from their website. Peoples websites use “cookie” technology to identify which affiliate’s online banking log-in to use. Another cookie allows you to choose your community in order to prioritize the contact information and community event information provided. There is another “cookie” used when applying for a mortgage online which allows the system to identify your application if you need to log back in to the application. We make no attempt to identify individual users or log their personal information unless illegal behavior is suspected.
We do share information with companies that work for us – and they must keep the info confidential and private themselves. For example, we have vendors that print your personal checks and print and mail your account statements. These companies are acting on our behalf for your benefit and are contractually obligated to keep your personal information confidential. They are not authorized to use your information for any purpose other than the purpose for which we’ve contracted. The type of information that may be disclosed under these circumstances includes:
In short, we promise never to release your personal information unless it’s for your benefit, you’ve authorized it or it’s required by law – at Peoples, confidentiality is something we expect you to expect from us.
It is in the best interest of both you and the bank to maintain accurate records concerning your personal information. We continually strive to maintain complete and accurate information about your personal accounts. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us. We will promptly investigate your concerns and correct any inaccuracies.
At Peoples, employee access to personally identifiable information is limited to those with a business reason to know such information. Peoples Bankers are educated on the importance of maintaining the confidentiality of guest information and on these Privacy Principles. Because of the importance of these issues, all Peoples Bankers are responsible for maintaining the confidentiality of your information, and anyone violating these principles will be subject to disciplinary measures. Any printed material that is subject to these guidelines is shredded on-site at each location – you don’t have to worry about anyone dumpster-diving and coming up with your personal information.
Peoples restricts employee access to nonpublic personal information as indicated above. In addition, we maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
At Peoples, we hold your personal information and your trust in strictest confidence. As your bank, we wouldn’t have it any other way.